gat99 Frequently
Asked Questions

gat99 requires a valid government-issued photo ID for KYC verification — a National Identity Card (NID), passport, or driving licence are all accepted. You may also need to submit a selfie holding the document and proof of your payment method (such as a screenshot of your bKash or Nagad account). KYC is typically completed within 24 hours of submission.

You can reset your gat99 password by clicking the 'Forgot Password' link on the login page and entering your registered email address or mobile number. A password reset link or OTP will be sent to you. If you no longer have access to your registered contact details, please reach out to the gat99 support team at [email protected] for assisted account recovery.

No — gat99 permits only one account per person, per household, and per device. Operating multiple accounts is a violation of the Terms and Conditions and may result in immediate suspension of all associated accounts and forfeiture of any pending winnings. If you believe a duplicate account was created in error, contact [email protected] to resolve it before placing any bets.

To permanently close your gat99 account, email [email protected] with the subject line 'Account Closure Request' from your registered email address. Our team will process the closure within 48 hours. Any remaining balance will be returned to your verified withdrawal method before the account is deactivated. Note that account closure is different from self-exclusion — if gambling is a concern, self-exclusion is the recommended option.

To deposit via bKash on gat99, log in to your account, navigate to the Deposit section, and select bKash as your payment method. You will be shown the designated gat99 bKash merchant number. Send your desired deposit amount from your bKash app using the 'Send Money' or 'Payment' option, then enter the transaction ID in the gat99 deposit form to confirm. Most bKash deposits are credited within 5 to 10 minutes.

Nagad deposits on gat99 are processed almost instantly — the vast majority of Nagad transactions are credited to your gat99 balance within 5 minutes of the transfer being completed. During peak hours or system maintenance windows, processing may take up to 15 minutes. If your deposit has not appeared after 30 minutes, contact the support team with your Nagad transaction ID and the amount transferred.

The minimum deposit on gat99 is ৳200 for mobile banking methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, or other partner banks, the minimum deposit may be higher — typically ৳500 to ৳1,000 depending on the bank. There is no upper cap on deposits, though very large transactions may require additional verification for security purposes.

The minimum withdrawal amount on gat99 is ৳500 for all supported payment methods including bKash, Nagad, Rocket, and bank transfer. Withdrawals below this threshold are not permitted. There is no monthly withdrawal cap for fully verified accounts. To ensure smooth processing, the withdrawal method must match the deposit method used in the same account cycle.

gat99 processes withdrawals the same day for fully KYC-verified accounts, with most mobile banking withdrawals (bKash, Nagad, Rocket) arriving within 1 to 3 hours of approval. Bank transfer withdrawals may take 1 to 2 business days depending on your bank's processing schedule. Withdrawal requests submitted after midnight Bangladesh Standard Time (BST, UTC+6) are typically processed during the next morning's batch.

gat99 does not charge any platform-side fees for standard deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket) may apply their own standard transaction charges as per their service tariffs — these are set by the provider and are outside gat99's control. To avoid unexpected charges, check your mobile banking app's fee schedule before initiating large transactions.

No — for security and anti-fraud compliance, gat99 requires that withdrawals be made to the same payment account used for deposits within the same account cycle. If you need to update your registered bKash, Nagad, or bank details, you must contact [email protected], complete an additional identity verification step, and wait for approval before the new details become active for withdrawals.

To bet on a BPL match on gat99, log in, navigate to the Cricket section, and select the Bangladesh Premier League from the tournament list. Choose the match you want to bet on, browse the available markets — match winner, top batsman, total runs, and outright tournament winner are among the most popular — then enter your stake and confirm the bet. Pre-match markets open several days before the match; live in-play markets go live at the toss.

Yes — gat99 offers live in-play betting on major cricket tournaments including the BPL, IPL, T20 World Cup, and ICC Test series featuring the Bangladesh Tigers. In-play markets update in real time throughout the match, covering ball-by-ball outcomes, over-by-over run totals, wicket betting, and live match winner odds. A stable internet connection is recommended for in-play wagering due to the rapid odds movement.

gat99 is fully optimised for mobile browsers — you can access the complete platform including sports betting, live casino, and slots directly through your smartphone or tablet browser without downloading any app. The mobile site is responsive and works on both Android and iOS devices. For the best experience, use an up-to-date version of Chrome or Safari on your mobile device.

The RTP for slot games on gat99 varies by title and provider but generally ranges from 94% to 97% across the catalogue. Popular titles from Pragmatic Play, NetEnt, and Microgaming typically carry RTPs in the 95% to 96.5% range. The specific RTP for each game is displayed in the game's information panel. gat99 only hosts certified titles from regulated studios — all games use independently audited random number generators (RNG).

Yes — all casino games available on gat99 are sourced from internationally recognised studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Every game uses a certified Random Number Generator (RNG) that is tested for fairness by independent third-party auditors. Live casino tables are streamed with real dealers in real time, adding an additional layer of transparency that RNG-only games cannot match.

gat99 offers a welcome bonus to newly registered and verified players on their first qualifying deposit. Bonus terms — including the percentage match, maximum bonus amount in BDT, and eligible games — are detailed on the Promotions page within your gat99 account after registration. Welcome bonuses are subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn.

Wagering requirements specify how many times you must bet the bonus amount (or bonus plus deposit amount, depending on the promotion) before the resulting balance becomes eligible for withdrawal. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in qualifying bets before withdrawing. The specific wagering multiplier, eligible games, and expiry window are stated clearly in each promotion's terms on gat99.

gat99 rewards consistent players through an ongoing loyalty programme where betting activity earns points redeemable for bonus credits, free spins, and exclusive promotions. High-volume players are invited to the gat99 VIP tier, which offers personalised account management, faster withdrawals, higher deposit limits, and access to exclusive seasonal promotions tied to events like the BPL, IPL, and Eid. Contact support for details on your current loyalty status.

Some gat99 promotions are sports-specific — for example, reload bonuses tied to BPL match days or free bet offers on IPL outright markets — while others are casino-specific, covering slots or live table games. During major cricket tournaments, gat99 typically runs dedicated cricket betting promotions with enhanced odds and bet insurance offers. Check the active promotions section of your gat99 account for the current offer list and their applicable verticals.

gat99 operates as a secure online platform using 256-bit SSL encryption across all pages and transactions, ensuring that your personal data and financial information are protected at all times. The platform undergoes regular security audits, and all payment processing is handled through established partners including bKash, Nagad, and major Bangladeshi banks. gat99 does not store full card or banking credentials on its servers.

The minimum age to register and play on gat99 is 21 years. This is a strict, non-negotiable policy that applies to all players in Bangladesh. Age verification is required during the KYC process, and any account found to belong to a person under 21 will be immediately suspended. gat99 takes underage gambling prevention seriously and encourages parents and guardians to use device-level content filtering tools to prevent minors from accessing online gambling sites.

To self-exclude from gat99, send an email to [email protected] with the subject line 'Self-Exclusion Request' from your registered email address. Our responsible gaming team will process the exclusion within 24 hours, during which your account will be suspended and you will be unable to log in, deposit, or place bets. Self-exclusion periods range from a minimum of 6 months to permanent exclusion. This decision cannot be reversed during the elected period.

To activate a deposit limit on your gat99 account, contact the support team at [email protected] specifying the daily, weekly, or monthly cap you want applied in BDT. Limits are applied immediately and can be decreased at any time. Increases to an existing limit are subject to a mandatory 7-day waiting period to prevent impulsive decisions. Deposit limits are one of the most effective responsible gaming tools available on gat99.