Responsible Gaming
at gat99 — Your Safety Comes First
gat99 is firmly committed to providing a safe, fair, and controlled gambling environment for all players in Bangladesh. Our responsible gaming framework gives you the tools, guidance, and support you need to stay in control — every time you play.
Tools Built to Keep You in Control
gat99 has integrated a full suite of responsible gaming controls directly into your account. These tools are available at any time, free of charge, and can be activated instantly through our support team.
Deposit Limits
Set daily, weekly, or monthly deposit caps on your gat99 account to ensure you never spend beyond your personal budget. Once a limit is set, it takes effect immediately and can only be increased after a mandatory 7-day cooling period — protecting you from impulsive decisions during high-stakes moments.
Session Time Limits
Define how long you want each gaming session to last. When your chosen session time is reached, gat99 will display a prominent reminder notification prompting you to take a break. Managing your time at the table is just as important as managing your money — this tool makes it effortless.
Time-Out / Cooling-Off Period
Need a short break from betting? Activate a time-out period ranging from 24 hours up to 6 weeks. During a time-out, your account is temporarily suspended — you cannot log in, place bets, or make deposits. This feature is ideal when you feel your gaming habits need a brief reset.
Self-Exclusion
If you feel that gambling is having a serious negative impact on your life, gat99 offers a self-exclusion option that permanently or indefinitely blocks access to your account. Self-exclusion requests are processed within 24 hours and cannot be reversed during the elected exclusion period. Contact [email protected] to activate this immediately.
Loss Limits
Beyond deposit controls, gat99 allows you to set maximum loss thresholds over a defined time period. Once your net loss for that period reaches the limit you have set, your account will be automatically restricted from placing further wagers until the next period begins — giving your bankroll a firm safety net.
Activity Statements
Access a full breakdown of your gaming history, including total deposits, total withdrawals, net wins and losses, session durations, and game-by-game detail. Reviewing your activity statement regularly is one of the most effective ways to maintain an honest, clear-eyed view of your gambling habits over time.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of how long you have been playing or how responsible you feel. Recognising the early warning signs is the first and most important step toward getting help.
Chasing Losses
Continuing to bet in an attempt to win back money you have already lost — a clear signal that gambling has shifted from entertainment to compulsion.
Borrowing to Gamble
Taking loans, using credit, or borrowing money from family and friends specifically to fund gambling activity is a serious indicator of problem behaviour.
Neglecting Responsibilities
Skipping work, study, or family commitments in favour of gambling — or lying to loved ones about the time and money you spend on betting platforms.
Inability to Stop
Feeling a strong urge to keep playing even when you have decided to stop, or finding that attempts to cut down on gambling are consistently unsuccessful.
Emotional Distress
Experiencing anxiety, irritability, depression, or restlessness when not gambling, or using gambling as a primary coping mechanism for stress or emotional pain.
Escalating Stakes
Needing to bet progressively larger amounts to feel the same level of excitement — a pattern consistent with tolerance development seen in addictive behaviour.
If You Recognise These Signs
If you identify with one or more of the warning signs listed above, we strongly encourage you to take immediate action. Start by using gat99's self-exclusion or time-out tools — these can be activated within minutes by contacting our support team.
You are not alone. Problem gambling is a recognised condition, and effective help is available. Taking the first step — acknowledging the problem — is the hardest part, and gat99 is here to support you through what comes next.
Seek Professional Support
gat99 strongly encourages any player who believes they may have a gambling problem to seek independent professional support. Trained counsellors can provide confidential, non-judgmental help to players and their families.
In Bangladesh, mental health and addiction support services are available through qualified healthcare practitioners and community health centres in Dhaka, Chittagong, Sylhet, and other major cities. Please reach out to a professional — your wellbeing is far more important than any bet.
Ask Yourself These Questions
Honest self-reflection is one of the most effective tools in responsible gambling. Take a moment to consider the following questions. If you answer "yes" to three or more, we recommend you speak with our support team or consider activating a time-out or self-exclusion on your gat99 account.
Your Score Matters
There is no shame in acknowledging that gambling has become a concern. Answering these questions honestly — even privately — is a constructive act of self-care. gat99's support team is available 24 hours a day, 7 days a week to help you access the tools you need.
Have you ever spent more money gambling than you originally planned or could comfortably afford to lose?
Have you ever felt the need to bet with increasing amounts of money to achieve the same level of excitement or satisfaction?
Have you made repeated unsuccessful attempts to control, cut back, or stop gambling altogether?
Do you feel restless, irritable, or anxious when you try to reduce or stop your gambling activity?
Have you ever gambled as a way of escaping problems, relieving stress, or dealing with feelings of helplessness, guilt, or depression?
Have you lied to family members, friends, or colleagues to conceal how much time or money you spend on gambling?
Has gambling ever jeopardised or damaged an important relationship, your job, or your academic or career opportunities?
Have you ever relied on others — family, friends, or financial services — to provide money to relieve a desperate situation caused by gambling losses?
How to Activate Responsible Gaming Tools on gat99
Accessing responsible gaming features on your gat99 account is straightforward. Follow these steps to put the right protections in place — our support team is available around the clock to assist you at every stage.
Contact Our Support Team
Reach out to the gat99 responsible gaming team at [email protected] with the subject line "Responsible Gaming Request". Our dedicated team operates 24 hours a day, 7 days a week, and will respond to your request as a priority matter — typically within one hour.
Specify the Tool You Need
Clearly state which responsible gaming tool you wish to activate: deposit limit, session time limit, time-out period (and its duration), loss limit, activity statement request, or full self-exclusion. Our team will walk you through the options if you are unsure which tool best fits your situation.
Verify Your Identity
For security purposes, we will verify your identity using your registered account details before making any account-level changes. This step protects you against unauthorised modifications to your account settings by third parties.
Confirmation and Activation
Once verified, your chosen responsible gaming control will be applied to your account immediately. You will receive a confirmation message detailing the restriction that has been put in place and, where applicable, the date on which it can be reviewed or modified.
Ongoing Monitoring
gat99 continues to monitor gaming patterns even after responsible gaming tools are activated. If our systems identify behaviour that suggests gambling harm, our team may proactively reach out to offer additional support — this is part of our duty of care to every player on our platform.
Need Help Right Now?
If you are concerned about your gambling habits — or someone else's — please do not hesitate to reach out to the gat99 support team. Our responsible gaming specialists are available 24 hours a day, 7 days a week, every day of the year. All enquiries are handled with complete confidentiality and without judgment.
Please use the subject line "Responsible Gaming" for fastest routing to our specialist team. We aim to respond within 1 hour for all responsible gaming requests.
Play Smart. Stay in Control.
gat99 offers world-class cricket betting, live casino tables, slots, and sports markets — all within a framework designed to keep you safe. When you are ready to play, do so responsibly and within your means.